From time to time, everyone has issues that arise. The difference is in how those issues are handled. At AMG Transcription, all you have to do is call us. A real human being answers the phone and assists you in solving whatever problems may arise. We'll stay on the phone until you are satisfied.
There are rare circumstances when due to acts of God, or other unforeseen circumstances you may not receive all your work back within 36 hours, in these cases you will be informed as soon as we know there may be a delay and we will make every effort to provide you with what you need, when you need it. AMG Transcription makes every possible effort to avoid such delays.
Voice recordings are archived for a minimum of 45 days. We can always match your document to the recording.
We do archive your notes for the duration that you are a client, so they are available any time the need arises.
Patient reports virtually never get lost. It's just good old fashioned service . . . with technology that works!